Privacy Policy
Effective Date: January 13, 2025
At Vision Telecommunications, Inc. (hereinafter referred to as “Vision Telecom,” “we,” “us,” or “our”), your privacy is of paramount importance to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our services, website, or interact with us in any other manner. By using our services or visiting our website, you agree to the terms outlined in this Privacy Policy.
If you do not agree with the terms of this Privacy Policy, please refrain from using our services or website.
1. Information We Collect
We collect various types of information when you use our services or interact with us, including:
a. Personal Information
When you create an account, sign up for our services, or contact us, we may collect personal information such as:
- Name
- Address
- Email address
- Phone number
b. Usage Data
We may collect non-personal information regarding how you access and use our website and services. This includes:
- IP address
- Browser type and version
- Device type
- Pages visited on our website
- Time spent on pages
- Referring website URLs
- Cookies and tracking data
c. Communication Data
If you communicate with us (e.g., via email, phone, or through customer service inquiries), we may retain records of these communications for customer service and troubleshooting purposes.
2. How We Use Your Information
We use the information we collect for a variety of purposes, including but not limited to:
- Providing and managing our telecommunications services (e.g., internet, phone, and cable services)
- Personalizing your user experience
- Responding to customer service requests and inquiries
- Improving our website, services, and customer support
- Analyzing website traffic and usage patterns
- Processing requests for support or troubleshooting
- Communicating with you about your account, billing (if applicable), and other service-related matters
- Marketing and promotional communications, with your consent (where required by law)
3. How We Share Your Information
We respect your privacy and do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:
- Service Providers: We may share your personal information with third-party service providers who help us operate our business, such as hosting, customer service, billing, and marketing companies. These providers are required to maintain the confidentiality of your information and use it only for the purpose of providing the agreed-upon services.
- Legal Requirements: We may disclose your information when required to do so by law, court order, or government regulations, or when we believe disclosure is necessary to protect our legal rights, investigate fraud, or comply with a legal process.
- Business Transfers: If Vision Telecommunications, Inc. is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website if a change in ownership occurs.
4. Data Security
We take reasonable precautions to protect the security of your personal information. These precautions include physical, electronic, and managerial procedures to safeguard and secure the information we collect online. However, please be aware that no method of transmitting data over the internet or storing data is 100% secure, and we cannot guarantee the absolute security of your information.
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies (e.g., web beacons, pixels) to improve user experience, analyze website performance, and track usage patterns. Cookies are small text files that are placed on your device when you visit our website. You can control cookie preferences through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.
6. Your Choices
You have the right to:
- Access and Update Your Information: You can access and update your personal information by logging into your account or by contacting us directly.
- Opt-Out of Marketing Communications: If you no longer wish to receive marketing emails, you can unsubscribe by following the instructions in the email or by contacting us at the details provided below.
- Delete Your Information: You may request the deletion of your personal information. However, please note that we may retain certain data to comply with legal obligations or for legitimate business purposes.
7. Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under the age of 13, we will take steps to delete such information as soon as possible.
8. International Data Transfers
If you are located outside the United States, please be aware that your information may be transferred to and stored in the United States, where our servers are located. By using our services, you consent to the transfer of your personal information to the United States, which may not have the same data protection laws as your country of residence.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes to this Policy, we will notify you via email or a prominent notice on our website. The revised Privacy Policy will be effective immediately upon posting, and the “Effective Date” at the top of this page will be updated accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Vision Telecommunications, Inc.
12058 San Jose Blvd Suite 902
Jacksonville, FL 32223
By using our services or visiting our website, you acknowledge that you have read, understood, and agree to this Privacy Policy.